Shipping policy
Thank you for shopping with us. We are committed to providing a reliable and convenient shipping experience for every order.
Please review the following information before placing your order.
1. Where We Ship
We currently ship orders to addresses within the United States.
Shipping availability may vary depending on the product, destination, package size, and carrier service.
At this time, certain oversized items may have shipping restrictions to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or other remote locations.
If a shipping option is not available at checkout, the selected destination may not be eligible for that shipping method.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
During holidays, major promotions, product launches, or periods of unusually high order volume, processing may take additional time.
3. Shipping & Delivery Times
Standard Shipping
Estimated delivery time:
3–7 business days after the order has been processed and shipped.
Please note that delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our control.
For larger or oversized baby products, such as cribs, playpens, strollers, mattresses, and other bulky items, delivery may require additional handling time.
4. Shipping Rates
Available shipping options and shipping costs will be displayed at checkout based on your shipping address, order size, weight, and applicable shipping method.
We may offer free standard shipping on qualifying orders from time to time.
Any applicable free-shipping minimum will be clearly displayed on our website or at checkout.
Oversized, heavy, or special-handling products may be subject to additional shipping charges.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with your tracking number.
Please allow approximately 24–48 hours for tracking information to become active in the carrier's system.
You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.
6. Delivery Delays
We do our best to ship orders within the stated processing times. However, we cannot guarantee a specific delivery date.
Delivery may be delayed due to circumstances including:
- Severe weather
- Carrier delays
- Holidays and peak shopping periods
- Incorrect or incomplete shipping information
- Transportation disruptions
- Remote or difficult-to-reach delivery locations
- Other circumstances beyond our reasonable control
If your tracking information shows a delay, please allow the carrier additional time to complete delivery.
7. Incorrect Shipping Address
Please carefully review your shipping address before completing your purchase.
If you notice an incorrect address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been submitted.
If an order has already shipped, we may be unable to change or redirect the package.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
8. Lost or Missing Packages
If the tracking information shows that your package was delivered but you cannot locate it, please first check:
- Your front door or other delivery areas
- Mailroom or reception area
- With household members or neighbors
- With the shipping carrier
If you still cannot locate your package, please contact us as soon as possible with your order number and tracking information.
We will work with the carrier to investigate the shipment and determine the appropriate next steps.
9. Damaged Packages
Please inspect your package when it arrives.
If your order arrives visibly damaged, please take clear photos of:
- The shipping box
- The shipping label
- The damaged product
- The internal packaging
Please contact us within 7 days of delivery so that we can review the issue and assist you.
For larger baby products, photographs may be required to help us determine whether the damage occurred during transportation.
10. Large & Oversized Items
Some of our products, including certain:
- Baby Cribs
- Baby Strollers
- Playpens
- Play Yards
- Baby Mattresses
- High Chairs
- Baby Furniture
- Other large baby products
may require special shipping or handling.
Shipping costs and delivery estimates for these products may differ from our standard shipping options.
Any applicable shipping charges will be displayed at checkout before payment is completed.
11. Multiple Items in One Order
If you purchase multiple products, your order may be shipped in more than one package.
This may happen when products are stored at different fulfillment locations or require different shipping methods.
You may receive separate tracking numbers for different packages within the same order.
12. Shipping Restrictions
Some products may have shipping restrictions based on their size, weight, destination, or applicable carrier requirements.
If we are unable to ship an item to the address provided, we will contact you regarding available options.
13. International Shipping
At this time, our standard shipping service is focused on the United States.
If international shipping becomes available for specific products or destinations, the applicable shipping cost, delivery estimate, duties, taxes, and other charges will be displayed or communicated before shipment.
Customers may be responsible for applicable customs duties, taxes, or other import-related charges.
14. Contact Us
If you have questions about your order or our shipping policy, please contact our customer service team.
Email: Hagadaybaby@gmail.com
Please include your order number in your message so that we can assist you as quickly as possible.